At Cornelia Servies, your satisfaction is our top priority. Is your order not what you expected? You can quickly and easily submit a return request through your customer account.

Returning items with a customer account

Here’s how it works:

Log in to your account at https://account.corneliaservies.nl/
Go to your orders and select the item you want to return
Submit your return request. We’ll process your return as soon as possible
Returning without a customer account

No customer account? No problem. Send us a message at info@corneliaservies.nl or via our contact form with your order number, and we’ll be happy to help you with your return.

Our return policy:
You have a 14-day cooling-off period after receiving your order.
Items must be returned unused, undamaged, and in their original packaging.
Personalized or custom-made products cannot be returned.
Return shipping costs are the customer’s responsibility.
Exchanges

Would you prefer a different size, color, or product? No problem! Simply place a new order in our online store so that your desired item is reserved immediately and can be shipped to you quickly.

Please return the original product in accordance with our return policy. As soon as we receive your return, we will refund the purchase amount via the payment method you used.

Translated with DeepL.com (free version)

Frequently Asked Questions

Who pays for the return costs?
The return shipping costs are at your own expense. You can pay these easily during the registration process via the return link.

How quickly will I receive my refund?
Within 14 business days after receiving your return, we will refund the amount via the original payment method.

Do I need to arrange a return label myself?
No, that is not necessary. After registering your return, you will automatically receive a shipping label.

Order with confidence at Cornelia Servies. Not fully satisfied with your item? You can easily arrange your return yourself via our return link.

Complaints

It is of course frustrating if you have a complaint about a product or our service. At Cornelia Servies, your satisfaction is important to us, and we are happy to assist you in finding an appropriate solution.

How can you submit a complaint?

You can easily report your complaint by email:
info@corneliaservies.nl

Please include your order number, the product concerned, and a short description of the issue. If the product arrived damaged, we kindly ask you to include a clear photo of the damaged item.

What can you expect?

Confirmation:
After receiving your complaint, you will always receive a confirmation from us.

Handling:
We aim to respond to your complaint within 14 days.

Delay:
If the process requires more time, we will inform you accordingly.

Products that arrived damaged

If you received a broken or damaged product, we will handle this with priority. Please contact us via info@corneliaservies.nl and send a photo of the damaged item. We will ensure that you receive a replacement or an appropriate solution as quickly as possible.

Our goal is that you are satisfied with your order and our service. We do everything we can to resolve complaints quickly and clearly.

Not resolved through us?

If you are not satisfied with the outcome, you may contact the mediation department of Stichting Webshop Keurmerk, to which we are affiliated.

Since 15 February 2016, consumers in the EU have also been able to submit complaints via the European Commission’s Online Dispute Resolution (ODR) platform. You can find this platform at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL

If your complaint is not already being handled elsewhere, you are free to submit it via the European Union platform.